Gift Cards – Frequently Asked Questions

Q: Which locations am I able to use the gift card at?
A: Your gift card is redeemable at all Crabby Joe’s Bar • Grill, Chuck’s Roadhouse Bar & Grill, Coffee Culture Café & Eatery and Union Burger locations across Canada.

Q: Can I use my gift card at locations in the USA?
A: Not at this time.  Currently gift cards ordered online are valid for use at Canadian locations only.  To purchase a US Gift Card, please visit one of our US locations.

Q: How do I use my gift card?
A: Each time you use the Card, the amount of your purchase will be deducted from the balance remaining on the Card.  It will be returned to you with a receipt showing your new balance, ready for your next visit.

Q: Does my gift card expire?
A: No. Cards never expire.

Q: Are there any hidden charges or extra fees?
A: No. There are no fees or charges associated with your gift card.

Q: Can I purchase large quantities of gift cards for my company or group?
A: Yes and we offer corporate discounts for large bulk orders.  Please send an e-mail to the following e-mail for more information:

Q: How long does it take to receive my gift card ordered online?
A: The length of time it will take for you or your intended recipient to receive gift cards will depend on two factors – type of card ordered and shipping method chosen.  If you ordered an e-Gift Card, the recipient should receive the e-mail with the e-Gift Card within minutes.  If you ordered a traditional Gift Card we take up to 5 business days to process pack and ship the order plus the time it takes to ship, which is dependent on the shipping method you choose.  “Regular” will take 4-10 business days and “expedited” will take 1-3 days.

Q: Why can’t I order e-Gift Cards at the same time as regular Gift Cards?
A: Unfortunately the two processes are completely separate since the traditional Gift Cards are fulfilled via regular mail and the fulfillment of the e-Gift Cards occurs instantaneously via e-mail.  The two checkout processes do not mesh with each other.

Q: What happens if my gift card is lost or stolen?
A: Unfortunately if your gift card is lost or stolen, there is nothing that can be done.  Gift Cards should be treated like cash.