Gift Cards – Frequently Asked Questions
Q: Which locations am I able to use the gift card at?
A: Your gift card is redeemable at all Crabby Joe’s Bar • Grill, Chuck’s Roadhouse Bar & Grill, Coffee Culture Café & Eatery and Union Burger locations across Canada.
Q: Can I use my gift card at locations in the USA?
A: Not at this time. Currently gift cards ordered online are valid for use at Canadian locations only. To purchase a US Gift Card, please visit one of our US locations.
Q: How do I use my gift card?
A: Each time you use the Card, the amount of your purchase will be deducted from the balance remaining on the Card. It will be returned to you with a receipt showing your new balance, ready for your next visit.
Q: Does my gift card expire?
A: No. Cards never expire.
Q: Are there any hidden charges or extra fees?
A: No. There are no fees or charges associated with your gift card.
Q: Can I purchase large quantities of gift cards for my company or group?
A: Yes and we offer corporate discounts for large bulk orders. Please send an e-mail to the following e-mail for more information: giftcard@obsidiangroupinc.com
Q: How long does it take to receive my gift card ordered online?
A: The length of time it will take for you or your intended recipient to receive gift cards will depend on two factors – type of card ordered and shipping method chosen. If you ordered an e-Gift Card, the recipient should receive the e-mail with the e-Gift Card within minutes. If you ordered a traditional Gift Card we take up to 5 business days to process pack and ship the order plus the time it takes to ship, which is dependent on the shipping method you choose. “Regular” will take 4-10 business days and “expedited” will take 1-3 days.
Q: Why can’t I order e-Gift Cards at the same time as regular Gift Cards?
A: Unfortunately the two processes are completely separate since the traditional Gift Cards are fulfilled via regular mail and the fulfillment of the e-Gift Cards occurs instantaneously via e-mail. The two checkout processes do not mesh with each other.
Q: What happens if my gift card is lost or stolen?
A: Unfortunately if your gift card is lost or stolen, there is nothing that can be done. Gift Cards should be treated like cash.
